The Direct Debit solution designed to optimise cash flow for property management and subscription-based businesses with monthly, quarterly, or annual payments.

Company Information
Assist DD Limited:
Company No. 8211378
Registered Office: The Old Dairy, Fonthill Bishop, Salisbury, Wiltshire, SP3 5SH
Tel: 01747 820153
Our Services
Our Services
Assist DD Ltd will act as a direct debit facilities management service overseeing the collection of your businesses Direct Debit payments.

We Are
Assist DD Ltd are a BACS Facilities Management Provider experienced in the instigation and servicing of an efficient Direct Debit system in the collection of rents, subscription and service charge payments through the use of a computerised accounting programme linked to flexible Direct Debit software.

Charges
We set it up and run it for you and charge a percentage of rental/subscription income collected each month of 1 – 2% depending on the size and complexity of the transactions.

Assurance and Security

  • Assurance

    Assist DD Ltd is a facility management provider regulated by Bacs and we abide in strict accordance with the Bacs Scheme rules.


    Your clients/customers are protected by the Direct Debit Guarantee which gives them the complete reassurance of knowing that they are protected by a number of safeguards.

    These include a money back guarantee if their accounts are debited in error, and the knowledge that they will always be given advance notice of any changes.



  • Security

    Organisations operating the Direct Debit Scheme go through a careful vetting process before they are authorised to provide services, and are closely monitored by the banking industry. The efficiency and security of Direct Debit is monitored and protected by the banks and building societies.

  • Direct Debit Guarantee

    The Direct Debit Guarantee applies to all Direct Debits. It protects you in the rare event that there is an error in the payment of your Direct Debit.


    The Guarantee is offered by all banks and building societies that accept instruction to pay Direct Debits. If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request.


    If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.


    If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required.

Direct Debit compared to Standing Order

  • Direct Debit

    An instruction from a customer to their bank that authorises you to collect money from their account.


    With a Direct Debit, when the payment amount, frequency or payment date changes, you can claim the new amount on the date of your choosing, as long as you have informed the customer in writing in advance.


    When a Direct Debit bounces or is cancelled, the bank will notify you a day after collection has been attempted.

  • Standing Order

     An instruction from a customer to their bank to pay a fixed amount to you on a regular basis.


    If you wish to change the amount, frequency or payment date, you would be required to contact your customer and request that they contact their bank to make the necessary changes. In the meantime your customer may well be building up arrears which would then require further adjustments to their payments.


    When a Standing Order bounces or is cancelled, it can take over a month before you become aware of the fact, and you have then to chase the missed payments or, if cancelled, convince your customer to set up a new Standing Order.

Direct Debit - benefits to you
  • Improving Cash Flow - Know exactly when cleared funds will be in your bank account making cash flow issues a thing of the past.
  • Saving Time and Money - Your book keeper will spend less time mailing reminders and chasing errant payers.
  • Streamline Your Banking - Only errors and non-payments are reported, so you can carry out reconciliation by exception.
  • Improve Security -  Built in safeguards protect both you and your customer through the Direct Debit Guarantee.
  • Customer Loyalty - Instead of looking for new suppliers, most people find it easier to simply continue paying by direct debit.
  • Clear Arrears - The flexibility of direct debit allows you to offer your customers easy ways to spread the cost of their payments.
  • Reduce Paperwork - Converting your collection method to direct debit will dramatically cut down the amount of paper lying around your office.
Direct Debit - benefits to your customers
  • Peace of Mind - Your customers have the peace of mind knowing their bills are being paid automatically and they will never miss a payment or receive late payment penalties.
  • Convenience - Direct debit is convenient and saves time. Your customers can forget about writing and posting cheques.
  • Security - Direct Debit is widely known as the most secure form of payment and instances of fraud are virtually unheard of.
  • Budgeting Made Easy - With Direct Debit, customers can control their budget and prioritise your payment.
  • Customers Trust Direct Debit - The Direct Debit Guarantee gives your customer the complete reassurance of knowing they are protected by a host of safeguards.
Set up
  • We set it up and run it for you and charge a percentage of rental/subscription income collected each month of 1-2% depending on the size and complexity of the transactions.
Contact us
Call us on 01747 820153
or email us using the form below:

Contact us

Privacy policy