Assist DD Ltd is an accredited facility management provider regulated by Bacs and we abide in strict accordance with the Bacs Scheme rules.
Your clients/customers are protected by the Direct Debit Guarantee which gives them the complete reassurance of knowing that they are protected by a number of safeguards. These include a money back guarantee if their accounts are debited in error, and the knowledge that they will always be given advance notice of any changes.
Organisations operating the Direct Debit Scheme go through a careful vetting process before they are authorised to provide services, and are closely monitored by the banking industry. The efficiency and security of Direct Debit is monitored and protected by the banks and building societies.
The Direct Debit Guarantee applies to all Direct Debits. It protects you in the rare event that there is an error in the payment of your Direct Debit.
The Guarantee is offered by all banks and building societies that accept instruction to pay Direct Debits. If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required.
An instruction from a customer to their bank that authorises you to collect money from their account.
With a Direct Debit, when the payment amount, frequency or payment date changes, you can claim the new amount on the date of your choosing, as long as you have informed the customer in writing in advance.
When a Direct Debit bounces or is cancelled, the bank will notify you a day after collection has been attempted.
An instruction from a customer to their bank to pay a fixed amount to you on a regular basis.
If you wish to change the amount, frequency or payment date, you would be required to contact your customer and request that they contact their bank to make the necessary changes. In the meantime your customer may well be building up arrears which would then require further adjustments to their payments.
When a Standing Order bounces or is cancelled, it can take over a month before you become aware of the fact, and you have then to chase the missed payments or, if cancelled, convince your customer to set up a new Standing Order.